We provide comprehensive, automated off-site backups for Microsoft 365 and Google Workspace environments.

Our backup service includes:

• 3x daily automated backups
• 1-year retention as standard
• Coverage for OneDrive, SharePoint, Outlook, Teams, and Google Drive
• Protection for both active and former employees’ accounts
• Protection against:
  • Accidental deletion
  • Malicious deletion
  • Ransomware attacks
  • Other cloud data loss events

Unlike Microsoft 365 and Google Workspace native recycle bins (which are limited in retention), our backup solution ensures your data is securely stored and recoverable beyond standard platform limitations. Longer retention periods can also be arranged if required.

If a security incident occurs, our 24x7x365 Security Operations Centre (SOC) immediately investigates and responds.

Our SOC:

• Continuously aggregates and analyses logs from all security systems
• Detects threats in real time
• Responds rapidly to contain and remediate risks

Depending on the nature of the incident:

• Ransomware detection triggers automatic host isolation and SOC alerts.
• Suspicious emails can be automatically removed from all inboxes.
• Malicious web traffic is blocked instantly.
• Compromised credentials discovered via dark web monitoring are flagged for immediate action.
• Recovery support is provided where required, including file recovery assistance.

We follow a structured Identify, Protect, Detect & Respond approach, ensuring swift containment and clear communication throughout the incident.

We operate under a formal Service Level Agreement (SLA) with clearly defined response targets to ensure fast and consistent support.

Support is provided Monday–Friday, 09:00–18:00 (excluding public holidays), with optional 24x7x365 coverage available if required.

Our security services are built around a 24x7x365 Security Operations Centre (SOC) and a layered defence approach.

This includes:

• Next-generation Anti-Virus (AV) and Enhanced Detection & Response (EDR) with ransomware protection
• AI-powered email security with automated threat removal
• Web filtering and firewall monitoring
• Vulnerability scanning and CREST-accredited penetration testing
• Phishing simulations and security awareness training
• 3x daily off-site cloud backups
• Dark web monitoring for compromised credentials

This multi-layered model ensures continuous monitoring, rapid threat detection, and swift response to security risks.

Patching is handled proactively as part of our IT Manager as a Service offering.

We provide:

• Operating system patching
• Application patching
• Application of vendor-mandated security updates
• Proactive maintenance of the existing IT environment
• Ongoing monitoring to ensure systems remain secure and up to date

This structured, preventative approach reduces vulnerabilities before they can be exploited and ensures your IT environment remains secure and compliant.

Yes!

Our standard Managed IT Support service operates Monday – Friday, 09:00–18:00 (excluding public holidays) with unlimited remote support.

For organisations that require round-the-clock coverage, we can extend this to a 24x7x365 support model, ensuring continuous availability for business-critical environments.

In addition, our Security Operations Centre (SOC) operates 24x7x365 as standard for security monitoring and threat response.

We make it simple and accessible for users to get help quickly.

Support requests can be raised via:

• Our Client IT Portal (integrated into Microsoft Teams or accessible via web)
• Email
• Phone

The portal allows users to log tickets, request services, and track progress. Giving full visibility and transparency over support activity.

Through our IT Manager as a Service offering, we take a strategic and proactive approach to IT management.

This includes:

• Creating and maintaining a Strategic IT Roadmap
• Providing ongoing technical advisory support
• Proactive operating system and application patching
• IT asset and software inventory management
• Budget forecasting and cost optimisation
• Monthly service reviews covering performance, incidents, and improvements
• A documented IT environment with version control for privileged staff

We ensure your technology evolves alongside your business goals, not behind them.

We combine technology and training to reduce risk.

Our approach includes:

• AI-powered email security that flags suspicious emails with contextual warnings
• Automatic deletion of confirmed malicious emails across the organisation
• Phishing simulations to test employee awareness
• Automatic enrolment in bite-sized security training if users fail a test
• Dark web monitoring to detect exposed credentials early

By combining intelligent systems with staff awareness training, we significantly reduce the likelihood and impact of phishing attacks.